RSA Security - RSA Basic Support
Technical support - phone consulting - 8 months - 9x5 - response time: 2 h - for P/N: CE-DAS2000
RSA Security
M-DAS2000-8M
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | RSA Basic Support technical support - 8 months |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 8 months |
Response Time | 2 hours (for critical issues) |
Service Availability | 9 hours a day / 5 days a week |
Designed For | P/N: CE-DAS2000 |
General | |
Service Included | Phone consulting |
Full Contract Period | 8 months |
Response Time | 2 hours (for critical issues) |
Service Availability | 9 hours a day / 5 days a week |
Details | |
Service & Support | Technical support - phone consulting - 8 months - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 8 months - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 8 months - response time: 8 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 8 months - response time: 12 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ Product info support - e-mail consulting - 8 months ¦ Product info support - web support - 8 months ¦ Product info support - web knowledge base access - 8 months ¦ New releases update - 8 months |
Compatibility Information | |
Designed For | P/N: CE-DAS2000 |