RSA Security - RSA Enhanced Support
Technical support - phone consulting - 1 month - 24x7 - response time: 1 h - for P/N: SMC-SSL-12
RSA Security
SMC-SSL-12E1
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | RSA Enhanced Support technical support - 1 month |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: SMC-SSL-12 |
| General | |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Response Time | 1 hour (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Technical support - phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 month - response time: 10 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ Product info support - e-mail consulting - 1 month ¦ Product info support - web support - 1 month ¦ Product info support - web knowledge base access - 1 month ¦ New releases update - 1 month |
| Compatibility Information | |
| Designed For | P/N: SMC-SSL-12 |