Dell EMC - Dell EMC Enhanced
Extended service agreement (renewal) - parts and labor - 1 year - on-site - 9x5 - response time: NBD
Dell EMC
104624H - 3672758
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Dell EMC Enhanced extended service agreement (renewal) - 1 year - on-site |
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - remote monitoring - 1 year ¦ Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year |